Henry F. Reader

Process Improvement Specialist (French and English)

Henry Reader teaches and coaches cost and variation reduction approaches, including Lean Enterprise and Six-Sigma techniques, at all levels of the client organization. He also has hands on experience of design and implementation of Quality Management Systems including ISO 9000:2000.

Mr. Reader has over 30 years executive management experience in Operations and Quality related positions in the heavily regulated aerospace industry.

He has held executive management positions in Supplier Quality Assurance, Manufacturing Quality Control, Engine Assembly & Test, Manufacturing and Quality Assurance.

As General Manager of a high-tech fully autonomous manufacturing facility he had hands on experience of the successful implementation of Lean Enterprise techniques, transitioning from a "batch process-make to forecast" environment to the “one piece-make to order” environment.

In his last two positions, with Pratt & Whitney Canada, he became more heavily involved with Continuous Improvement, Lean Manufacturing and Quality Systems activities. As Director, Process Certification he had corporate responsibility for the design and implementation of a process management function consistent with the “lean enterprise” approach and to support the "one piece-make to order" environment. This activity included participation in Kaizen events in Canada, USA and Mexico using Japanese consulting expertise. As Director, Quality Performance, Mr. Reader was responsible for ensuring that all customer satisfaction issues were captured through meaningful metrics and resolved.

Mr. Reader worked with Concordia University (Montreal), Faculty of Commerce and Administration to support the teaching programs in Process Management and Continuous Improvement. He has served as a guest lecturer on the subjects of Lean Enterprise and Total Quality Management in the Executive MBA program, and participates occasionally in forums and group discussions at the MBA level.


  • Higher National Certificates in Mechanical Engineering and Production Engineering from the Institution of Mechanical Engineers, U.K
  • Completed numerous business courses and programs including Human Resources Management, Accounting, Quality Control, General Management, and Flexible Manufacturing

Mr. Reader is a Senior Member of the American Society for Quality and is a Certified ISO Auditor and Six Sigma Master Black Belt.